Company Policy

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Made to Order and Custom Jewelry

Guarantees, refunds, repairs and replacements 

Your satisfaction is my goal. I want your piece to become a treasure and keepsake to you. Each piece I design is made as though it is my only piece. The piece you order is not pulled from a shelf. It is made for YOU when YOU ORDER IT, according to YOUR choices from my list of options.  Most pieces found in the Tiger Cat Jewelry Store are considered "made to order" or "custom". The process time for the pieces differ. Your piece can usually be expected to be shipped within 3-5 business days of the order.

Guarantee
Tiger Cat Jewelry is guaranteed to be free of defects. If your jewelry piece is damaged when it arrives or becomes defective within 30 days after we shipped, please give a detailed description of the problem and request a return authorization by emailing info@tigercatjewelrystore.com and it will be repaired or replaced. If a non-custom item such as a chain, brooch converter or accessory part is unsatisfactory please notify me within 3 days after receiving it with your reason why it was unsatisfactory for a return authorization and refund (custom and made to order items excluded - see below). 

Refunds DO NOT include Shipping and Handling fees (original or return) and will not be paid until item has been returned, in good condition, at buyers expense. Buyer is encouraged to purchase some type of insurance or delivery confirmation on any item being returned. Proof of return is on buyer. 

Refunds 
Our made to order photo jewelry is guaranteed to be defective free. Pictures and detailed descriptions are given, with (most) measurements in both inches and millimeters. Most items allow you the buyer to choose customization of the piece from drop down option menus. The item is made for YOU after you order, according to the specifications YOU chose at time of purchase. This makes your item a made to order special custom piece and by purchasing it you have agreed to the size, style and color you selected. The email shipping notification you receive will remind you if your piece is made to order or custom. Because of the custom nature of this jewelry, ALL SALES ARE FINAL. We cannot accept returns, exchanges or issue refunds. We cannot assume responsibility for mistakes made by you when ordering, or for changes of heart or minds. All pages of this web site have a link to this page. Any replacements or remakes due to ordering mistakes or a change of heart will be processed as a new order at your expense. If you are unsure of anything when placing your order, please ask first.

Pet Memorials and Tributes 
Your own photo will be used to generate a computer mock up proof of the finished design, showing the setting in the color and size you selected, and will be emailed to you for your approval, prior to the piece being made. Once you have agreed that the proof is acceptable the item will be created and shipped. Due to the one of a kind nature of a personalize item it cannot be returned for replacement for any reason other than a defect in workmanship or breakage in shipping. If either of these take place within 30 days after shipment, please request return authorization by emailing  to return the item for repairs.

Payments

When you have completed your shopping you may choose to pay with PayPal or proceed to a secure check out using a credit card. You can proceed as a guest or sign up as a customer so that future transactions are easier.

Shipping Methods - US residents can choose USPS Priority mail (2-3 days) or First Class mail. If you select 1st class a fee for delivery confirmation has been added for tracking purposes. This is included with Priority mail. Delivery confirmation cannot be traced in countries outside the US.

PayPal, the most popular form of payment on the internet, allows you to join their program, but it also allows you to use your credit cards and check cards without signing up and converts currency to US dollars as I am located in the US. It also protects you from fraudulent merchants. 

Photographs, Artwork and Copyright Laws 


Any photos sent to Tiger Cat Jewelry  must be owned by sender. No artwork or photos belonging to anyone other than sender can be reproduced. Submissions can not infringe the copyright, trademark, patent, trade secret, right of privacy, right of publicity or other legal right of any third party or their intellectual property rights. 

NOTE: If the picture you send is under 200 dpi resolution or has been greatly altered from it's original form - good results cannot be guaranteed. Be aware not all photos that look good on a computer screen look good in print.

TERMS OF SERVICE AND PRIVACY 

We love good clean fun but reserve the right to reject any photos or text phrases that we consider to be adult content. If your submission is considered to be within the adult content range you will be asked for new submission or refunded your money. 

User information is used for internal purposes only, is not shared or sold. Customer will not receive E-mail from the company after the transaction is complete unless customer has signed up for specials and sales notices.

 

Thank you for shopping at the Tiger Cat Jewelry Store. I am always open to your suggestions and comments. Email me at tigercatjewelry@gmailcom


Getty Images and any of their agents, employees, subsidiaries, or third party contractors are prohibited from visiting, copying, making screen shots or otherwise accessing any of the websites owned or operated by Digital Creative IdeasLLC, Creative Ideas or TigerCatJewelryStore.